Description
The Focus Awards Level 1 Award in Customer Service (RQF) is aimed at those learners preparing to
enter the customer services sector and those currently working in a customer service role.
The Focus Awards Level 1 Award in Customer Service (RQF) aims to provide learners with the skills
and knowledge required to deliver good customer service, provide good customer service, effectively
deal with customer queries, problems, and complaints.
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Course Content –
Business and customer awareness
Working as part of a group
Preparation for work
Course Duration: 8wks
Course Fees: £550
