Description
The Focus Awards Level 1 Award in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role.
The Focus Awards Level 1 Award in Customer Service (RQF) aims to provide learners with the skills and knowledge required to deliver good customer service, provide good customer service, effectively deal with customer queries, problems, and complaints.
Course Content –
· Business and customer awareness
· Working as part of a group
· Preparation for work
Course Duration: 8wks
Course Fees: £550
Deposit: £80
Models: Provided by SPA or you can book your own clients
Qualification: FOCUS AWARDS
Entry Requirements: There is an element of communication (discussing, presenting, reading and writing) involved and learners should have basic skills in communication at Entry Level 3. Age restrictions 16+
Finance options available ( add links)
Progression Routes
· Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)
· Focus Awards Level 3 Diploma in Customer Services (RQF)
