Description
The Focus Awards Level 1 Certificate in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector.
The purpose of this qualification is to support learners with the development of starting a career within the customer service industry. It will prepare learners for employment within this sector. The aim is to provide the learners with the specific knowledge and skills required to pursue a career within this sector.
The qualification also allows the learner to achieve a nationally accredited qualification and will give them the necessary skills and knowledge to be able to communicate with different types of customers and fully understanding working within this environment.
Course Content –
· The delivery of excellent customer service.
· Communication skills in order to strengthen relationships and interactions with customers
and colleagues.
· Principles that underpin outstanding customer care; and
· Develop and maintain key transferable skills applicable in a range of industries and sectors.
Course Duration: 16wks
Course Fees: £1200
Deposit: £80
Models: Provided by SPA or you can book your own clients
Qualification: FOCUS AWARDS
Entry Requirements: There is an element of communication (discussing, presenting, reading, and writing) involved and learners should have basic skills in communication at Entry Level 3. Age restrictions 16+
Finance options available ( add links)
Progression Routes
· Level 2 Certificate in Customer Service
· Level 3 Certificate in Customer Service
