Description
The Focus Awards Level 2 Certificate in Customer Service (RQF) is aimed at those learners working
or preparing to work within a customer service role.
The Focus Awards Level 2 Certificate in Customer Service (RQF) will help to develop customer
service knowledge and provide learners with a basic understanding of day-to-day interactions with
customers sensitively, respectfully, effectively and with a focus on quality.
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Course Content –
The delivery of excellent customer service; Communication skills in order to strengthen
relationships and interactions with customers and colleagues;
Principles that underpin outstanding customer care; and
Develop and maintain key transferable skills applicable in a range of industries and sectors
Course Duration: 16wks
Course Fees: £550
Deposit: £80
Models: Provided by SPA or you can book your own clients
Qualification: FOCUS AWARDS
Entry Requirements: There is an element of communication (discussing, presenting, reading
and writing) involved and learners should have basic skills in communication at Entry Level
3. Age restrictions 16+
Finance options available ( add links)
Progression Routes
Focus Awards Level 3 Diploma in Customer Service
