T&C’s

Sitting Prettie Academy: Universal Terms 

There are a variety of ways that Sitting Prettie Academy deliver training to our learners. Our main aim is to deliver holistic assessments, varying from face-to-face, hands-on practical assessments, face to face theory and or online theory with up to date and relevant resources lead in person with a qualified assessor and not through E-Learning alone. We choose a variety of teaching methods to ensure the students are receiving the best quality of education.  

In person training 

Physical training is based on the students being trained by a qualified tutor who demonstrates practical assessments at the Chingford branch. All assessments and theory will happen at the center and will never be done remotely. All our courses are supplemented by theory, which could be a mixture of in person or online theory along with a manual. 

Administrative Fees

Once you have enrolled onto your chosen course there is an administrative fee paid to secure your place. This administrative fee £100 per training course is non-refundable. Please note that any additional amendments within 14 days of the course is to be made, there will be an additional fee applied. 

No show 

Students who fail to attend their course for scheduled training or decide to leave the course part way during the course will not be liable for a any form of refund and the training will be canceled. 

Registration Fees of Awarding Bodies VTCT & FOCUS AWARDS 

Awarding Body qualifications generally cost more money than CPD short courses due to a process that must be followed due to these qualifications being Ofqual regulated. Therefore, there is a registration fee that each center must pay to register the student. These fees vary based on the course and subsequently are non-refundable if you decide to no longer undergo the course. 

Deposits and Cancellations

Deposits and course payments are non-refundable and non-transferable. Failure to attend a confirmed course will result in the loss of all payments made for that course. In the event of a genuine reason for cancellation (proof of which may be required) a request for transfer to a later course will be considered at the discretion of SPA (Sitting Prettie Academy).

 If the request is successful, an administration fee of £100 per course will be charged. Dates cannot under any circumstances be transferred more than once; any other movements of a course will be considered cancellation and will result in forfeiture of all monies paid towards the course. Courses cannot be transferred/ exchanged for a course of different content under any circumstances.

SPA reserves the right to defer or cancel/ alter the venue of any course if there are insufficient bookings or conditions arising beyond our Control, without liability. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable).

 Were SPA are forced to cancel or re-schedule a course reasonable travel expenses will be reimbursed. Any reimbursement will comprise of standard class travel fares for a direct journey on the days of the course only. Tickets must be procured as economically as possible. 

This will only be payable on proof of purchase. SPA assumes no obligation to reimburse for expenses that are not in compliance with this policy. All payments will be at the discretion of London Beauty Institute. No reimbursement will be made for accommodation students are encouraged to refundable tickets and hotels.==

In the event of cancellations which our of control, such as adverse weather conditions, Industrial action or otherwise SPA do not reimburse accommodation or travel expenses

Cancellations by the customer must be received in writing (email or hardcopy letter) to an Account Manager or contact us directly to : hello@sittingprettie.com as early as practically possible, but no later than ten (14) working days prior to course commencement.

If the course cancellation is within this period, a refund (minus a deposit and registration fee) will be given. If cancellation is outside the 14 days of the course no refund will be given of any additional course fees.

Payment Terms and Methods

Payment can be made via credit or debit card, Bank Transfer, Finance options, apple pay.

Clients who have paid, only a deposit prior to the course must pay the remainder of the course fees within 14 working days of the course.

The rates quoted within the website remain correct at time of publication and that is the earliest course date published within and 60 days thereafter. The SPA reserves the right to alter these prices outside this period. All our course prices listed does not include VAT so this will be applied on checkout. 

Course Notes and Training

The SPA course notes, and training cannot be relied upon for legal interpretation. Neither The Spa or its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred because of relying on the course content or the course notes.

SPA reserves the right to alter course content/ allocated trainer without warning or liability.

All training is provided without guarantee and certification is granted are at trainer discretion, if you feel that the course does not meet your personal expectations you must bring this immediately to the trainer/ center manager’sattention for rectification.

All courses are provided to syllabus as advertised, this syllabus is subject to change without notice and without liability to SPA, Trainers and associates. If you feel that an area that you were expecting to be covered was not advertised, this must be brought up at the time of the booking, complaints made after this time will not be compensated.

Online theory 

Our theory session is formatted with a live tutor. They will go through each and all questions, problems that you may have whilst learning. We use high quality resources to aid in the process. The student is expected to read any manual and any other resources recommended and given to the student at the start of the course.  Failure to comply could hinder the completion of the course. 

Assessments 

The student is expected to complete all assessments based on either Assignments, exams and practical assessments, case studies or all the above, if necessary, in accordance with the course requirements.

Failure to complete all the requirements of holistic assessments within the specified course timeline could result in non-completion of the course and subsequently removal. Only the tutor will have the discretion to allow the student to continue over the course timeline and may set a new target date for completion, but this is based on availabilities of tutors, and available dates and cannot be guaranteed.

If the student continues to miss days off the course, which has impacted the students course timeline, this will need to be discussed with the tutor. This may again lead to non-completion of the course. Sitting Prettie Academy will not be liable for non- completion of the course and no refunds will be granted. 

E-Portfolio

For some of our programmes, we use either ‘Manage Assess’ (VTCT) or Laser Learn. This is only for e-portfolio assessments. This is a online portfolio to upload the students work, assignments, on and off the job, learning journey and register of attendance. These platforms are mandatory to completion of the course and will be part of the assessment process. 

Medical Conditions

Where a student suffers from a medical condition that could be affected by participating in any way in a treatment or technique taught on the course of their choice, the onus is on that student to consult his or her GP, prior to booking their course, to confirm that participating in their chosen course poses no detrimental risk to their health.

Should a student fail to undertake this obligation, and subsequently becomes ill or their medical condition becomes worse because of their participation in a treatment or technique taught at or by the SPA, then the SPA cannot be held responsible for any deterioration in that student’s health or medical condition. 

 SPA reserve the right to withdraw that student for all or any part of that student’s course and that student will not be entitled to any reimbursement of fees paid.

 All Medical conditions, disabilities, learning difficulties that may cause limitations during training must be brought to the attention of SPA at the time of booking so that reasonable adjustments may be put in place if required. Failure to do so may result in the student being removed from the course without reimbursement.

Kits

All Free kits are given without guarantee and the contents are liable to change without notification. The kits have no cash alternative.

Free kits are supplied to give students the motivation to start practicing their new skills as soon as they have completed the course; they are not intended to be used for monetary gain.

Kits sold are subject to manufacturer and retailers limitations/ guarantees, due to these reasons we cannot offer a guarantee of exchange/ refund if there are any faults or discrepancies after a 30-Day period.

Uniform

As a registered center we take pride in our professional appearance and expect all our students to do the same. All students are to wear either Beauty Tunic & Black trousers, Scrubs, beauty tunic dress, closed pumps or black soft footwear, black or white crocks. Failure to comply will result in not being able to perform any assessments. Poor hygiene will also result in failure to perform any assessments. 

Complaints

In the unlikely circumstance that you have a complaint about a course and/or it contents, you must bring it to the attention of your course trainer or center manager who will be able to in most cases, rectify the situation immediately or forward it to a member of our resolutions team. 

You may be required to put your complaint in writing and send it to the resolutions team personally. All complaints must be received within five working days of the issue in question arising.

Course Timings

Unless stated or organised otherwise all courses begin at 10.00am and finish at 3pm. A 45 minutes lunch break will be granted each day where possible, as the school runs in a live salon style, this may not always be possible.

 Any loss of time due to lateness on the students’ part will not be reimbursed in any way and may lead to abandonment of the course.

Re-take Guarantee

1. Guarantee must be used within 3 months of the original course and may be subject to preliminary assessment.

1. The option to re-take courses must be requested in writing and you will be added to the next available course.

1. Guarantee is not transferable to any other course.

1. SPA reserves the right to decline requests to retake any course.
2. Some of our students will have to sit exams. The first set of exams have been incorporated in the course fee. However, if the students continue to fail some of the exams there will be a fee charged to the student. This will be confirmed to the student at the start of their chosen course as this may not apply for all our courses. 

Other Terms and Conditions

Modes

Where literature states that models are provided, please be aware that the models provided by us are individuals who intend to allow your trainer to demonstrate or allow you to practice a particular treatment on them. Although we strive to provide as many models as possible, we can in no way guarantee their attendance.

Models will have to sign a disclosure stating that they are consensual to being a model for the student under a training environment for a minimal fee in exchange for the treatment. 

Learning environment 

SPA reserve the right to add more than 4 people to the course in exceptional circumstances.

Lost certificates 

Learners are advised to keep all certificates given in a safe place. Replacement certificates will be charged at £50.00 + £10 p&p

Copyright

All training manuals, handouts, manuals, videos, photos and any information on the website is the property of Sitting Prettie Academy. You are prohibited to share any of our course materials without consent from Sitting Prettie Academy  on any social media platforms or to any other persons. We reserve the right to use any training material  taken (photos) on our social media platform and our website for educational purposes.