Level 2 Certificate in Customer Service
£550.00
Course Information
- Level
2
- Duration
16 weeksÂ
- Finance Option
Yes
- Requirements
16+
- Next course
The Focus Awards Level 2 Certificate in Customer Service (RQF) is designed for learners working in or preparing for a customer service role.Â
The Focus Awards Level 2 Certificate in Customer Service (RQF) will help develop customer service knowledge and provide learners with a basic understanding of day-to-day interactions with customers, conducted sensitively, respectfully, effectively, and with a focus on quality.Â
Course Content –
- The delivery of excellent customer service and communication skills are required in order to strengthen relationships and interactions with customers and colleagues.Â
- Principles that underpin outstanding customer care; andÂ
- Develop and maintain key transferable skills applicable in a range of industries and sectorsÂ
Course Duration: 16wks
Course Fees: £550
Deposit: £80
Models: Provided by SPA, or you can book your own clients
Qualification: FOCUS AWARDSÂ
Entry Requirements: There is an element of communication (discussing, presenting, reading and writing) involved and learners should have basic skills in communication at Entry Level 3. Age restrictions 16+
Finance options available.
Frequently Asked Questions
What courses does Sitting Prettie Academy offer?
We provide a diverse range of courses in beauty therapy, aesthetics, customer service, and more. Our offerings include:
- Beauty Therapy Diplomas: Focus Awards Level 2 and Level 3 Diplomas in Beauty Therapy​
- Aesthetics Training: Courses such as Radio Frequency Training, Non-surgical Rhinoplasty Masterclass, and IV Vitamin Drip Fusion Training​
- Customer Service Certifications: Focus Awards Level 1 and Level 2 Certificates in Customer Service​
For a full list of courses, please visit our Training Courses page.
